PRIVACY POLICY

 

 

Dear Clients of The Pilates Barn, 

As I'm sure you are aware, the new policies regarding GDPR are now in effect. We at The Pilates Barn have updated our Privacy Policy to fall in line with the new recommendations. In this regard, we have not changed our practice in anyway. Your personal information still remains confidential and we do not pass on your details to other parties. We have simply written our policy to reflect this. Please rest assured that we treat ALL of your details as confidential and with the greatest of respect. 

 

Our Policy:

The Pilates Barn is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person or information you give us by letter, e-mail, SMS or over the telephone. ‘Personal information’ means any information that is capable of identifying you. ‘We’ means The Pilates Barn.

We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.

The information we collect:

We collect and process information when you telephone either of us to make an enquiry or appointment, when you email us via our website or directly, or if you visit The Pilates Barn in person. At the point of enquiry or booking we may ask you for: Your name, your date of birth, your address your telephone number, either landline or mobile or both and/or your e-mail address. At your initial session, we will ask for information regarding your general health, your previous health and information regarding any condition you are seeking help with. We will also ask for information regarding any activities you undertake, your employment and any medication you take. 

How we use this information:

Our paper notes are kept securely.  We use this information..

To provide a legal record of  your Medical History and to plan  exercises accordingly

To ensure continuity of care

To contact you in regard to your ongoing Pilates sessions.

To contact you if new information or exercises become available that may be of benefit to you.

We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments, other Health and Care Professions and/or your health insurance company.

We may use your information for quality feedback purposes.

We may use your information for audit purposes.

We do not pass on your information for commercial purposes. We take all reasonable steps to ensure that our information  is kept up to date and rectified if necessary. It is also your responsibility to inform us if any personal information changes and Medical Changes.

How we protect your information:

We take organisational and technical security measures to protect the information against unauthorised disclosure or unlawful processing. Our website contains links to external sites, these sites have their own privacy policies and we are not responsible for their content; you should check their privacy policy prior to submitting any personal information.

Your rights:

You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the end of the policy.

Disclosure of your information:

We may pass information with your permission to other medical professionals who may be involved in your care; this may include GPs, consultants, occupational health departments, other Health and Care Professions and/or your health insurance company. This information may be passed on in the form of a written letter which is given to you. If this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility. If the information is passed electronically by email, it will be password protected and we will take all reasonable precautions to transmit the information securely.

Changes to our privacy policy:

All changes will be notified on our website.

 

Contact details Any questions regarding this privacy policy should be addressed to: Pam Mitchell, The Pilates Barn, Unit 12, The Long Barn, Home Farm, Ropley SO24 0EF